Refund Policy

Arch Beauty wants you to be satisfied with your purchase! If an item does not meet your expectations—whether it’s the wrong colour, size, or if you are unhappy for any reason—we are happy to offer either a store credit (excluding shipping costs) depending on the circumstances of your purchase.

Returns/Exchanges

For full priced items we offer a store credit.
We do not accept online exchanges sorry. If an item does not suit and you wish to exchange it, we recommend purchasing the new item to secure it first before returning the original for a store credit.

  • All tags and packaging must be attached and intact.

  • All items must be in original condition.

  • We cannot accept returns on makeup and skincare for hygiene/health and safety reasons.

Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange the return of the products to us. Please pack your items carefully so the product and the original packaging does not get damaged in transit. We highly recommend you use a track and trace service as Arch Beauty does not take responsibility for the package whilst in transit.

Damaged or Faulty

We ask you to contact us via email at Caitlin@archbeauty.co.nz with evidence of proof of purchase and photos of the fault. We can usually make an assessment from the photo, however in some instances we may need to organise for the item to be returned for further assessment. If we think it is a manufacturing defect we will need to make contact with our supplier. If our supplier cannot fix or replace the item, then we will be able to give you a refund providing they establish that there is indeed a manufacturing fault with the item. If the supplier considers the item not faulty then we will need to send the item back to you at your cost.
If the item has been damaged or lost in transit we will endeavour to replace or refund this item as soon as the courier company has sent the investigation to claims. We will keep you updated through this process
Please make sure that you have a proof of purchase and have followed care instructions.

Exclusions Apply

  • We cannot accept returns on makeup and skincare for hygiene/health and safety reasons.

  • Items reduced with FINAL SALE are final and cannot be returned.

  • All returns are at the discretion of Arch Beauty.

How do I return my items?

Please pack you items carefully so the product and the original packaging does not get damaged in transit. We highly recommend you use a track and trace service as Arch Beauty do not take responsibility for the package whilst in transit.
Items can be returned in store or via tracked courier to the below address. Please ensure you have printed and filled out the online Returns form. This needs to be sent back with your items.


Return to:  Arch Beauty
                   Returns
                    7 Goldsmith Street
                   Leamington, Cambridge, 3432

We are here to help!

If you have any more questions about your return, please get in touch with our friendly customer service team. They are available Monday-Friday 9am-4pm. Email: Caitlin@archbeauty.co.nz Ph. +64 27 278 7933